We are a leading Builders’ Merchant in Northern Ireland; known for the quality of our products and the service we provide across building materials and timber-based solutions. We are committed to creating a workplace where everyone feels respected, valued and able to succeed.
Our values of Decency, Passion and Pride guide how we treat each other, our customers and our partners. We are focused on creating an inclusive environment where individuals are supported to grow, develop and reach their potential.
Sales Manager – Doors & Washrooms
The Sales Manager plays an important role in growing our Doors & Washroom department by building strong, long-term relationships with both new and existing customers. The purpose is to lead and develop the sales function within the doors & washrooms department. Generating new business, managing sales pipeline and converting opportunities into profitable projects building strong long-term customer relationships as a result.
We are committed to creating an inclusive and supportive environment where everyone feels respected, valued and able to succeed. In this role, you will work closely with colleagues and customers from a wide range of backgrounds, so a collaborative and respectful approach is key.
What will I be doing?
Based in Springfield Road and reporting to the Business Development Director, you will be responsible for:
- Lead generation & business development: Identify and develop new markets, sectors, and customer opportunities through proactive sales activity, networking, market research & marketing.
- Pipeline Management & Conversion: Manage the sales pipeline from initial enquiry to complete project handover maximising conversion & profitability.
- Customer Engagement: Build strong customer collaborations understanding their requirements, resolving issues and gathering feedback and actioning. Identify repeat & new business opportunities.
- CRM Management: Be the advocate of the success of CRM. Maintain accurate records and use data for pipeline management, forecasting and performance improvement.
- Project & Commercial management: Ensure effective & efficient handover of sales opportunities to production, supporting commercial negotiations and customer expectations. Collaboration with cross department sales opportunities to maximise project sales opportunities.
- Marketing: Support & coordinate marketing activity to increase department visibility, including customer communications, case studies, events & market development.
- Risk & Opportunity Management: Identify & manage commercial, operational, technical and customer risks whilst proactively identifying opportunities for growth and margin improvement.
- Reporting & strategy: Provide accurate sales forecasts, market intelligence & recommendations to support department decision making and strategy plans.
- Continuous improvement: Review, assess and improve dales processes and customer experience focusing on customer collaboration, sales and margin growth and staying agile in the marketplace.